PRIVACY POLICY

Last Updated: October 26, 2025

1. Introduction
This Privacy Policy describes how Vivid Reality LLC (“we,” “our,” “us”) collects, uses, and shares your personal information when you visit or make a purchase from www.vivid-reality.com (the “Site”).

2. Information We Collect
We collect the following types of information:
a. Personal Information: When you make a purchase or attempt to purchase, we collect your name, billing address, shipping address, email address, and phone number.
b. Payment Information: We collect payment information (e.g., credit card details) at checkout, but it is processed securely by our third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
c. Technical Information: Automatically, we collect information about your device, including your IP address, browser type, and how you interact with our Site (cookies).

3. How We Use Your Information
We use the information we collect to:

  • Fulfill your orders and process returns.

  • Communicate with you about your order and provide customer support.

  • Send you marketing emails (if you have opted-in). You can unsubscribe at any time.

  • Improve and optimize our Site and services.

4. Sharing Your Information
We share your information with third parties to help us run our business:

  • Shipping Partners: (e.g., USPS, FedEx) to deliver your orders.

  • Payment Processors: To securely process your payments.

  • Analytics Tools: (e.g., Google Analytics) to understand how customers use the Site.
    We do not sell your personal information to third parties.

5. Cookies
We use cookies to maintain your shopping cart session, remember your preferences, and analyze site traffic. You can set your browser to refuse all or some cookies.

6. Your Rights (CCPA/CPRA)
If you are a California resident, you have the right to:

  • Know what personal information we have collected about you.

  • Request deletion of your personal information.

  • Opt-out of the “sale” or “sharing” of your personal information (we do not sell your data as defined by CCPA).
    To exercise these rights, please contact us using the information below.

7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Security
We use commercially reasonable measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

9. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us
For more information about our privacy practices, or to exercise your rights, please contact us:
Email: support@vivid-reality.com
Address: Vivid Reality LLC, 2108 N ST STE N, Sacramento, CA 95816